Shipping policy

Shipping Policy

Thank you for shopping at Artovitas.

At Artovitas, we are committed to delivering your artwork safely, carefully, and as quickly as possible. Since our products include art prints, canvas wall art, abstract paintings, and home decor artwork, each order is prepared with care to help ensure it arrives in good condition.

Please review our shipping policy below before placing your order.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing takes place Monday through Friday, excluding weekends and public holidays.

Orders placed before 5:00 PM Pacific Time on business days will begin processing the same day. Orders placed after 5:00 PM, on weekends, or on public holidays will begin processing on the next business day.

Shipping Time

After your order has been processed, standard shipping usually takes 7–13 business days within the United States.

Estimated Total Delivery Time

Please allow approximately 8–16 business days for your order to be processed and delivered.

Some artwork items may require additional handling time due to packaging requirements, product size, or supplier location. If your order contains multiple items, they may ship separately, and you may receive more than one tracking number.

Shipping Destinations

We currently ship to addresses within the United States.

We do not currently ship to:

P.O. Boxes
APO/FPO addresses
International destinations

Shipping to Alaska, Hawaii, or remote areas may take longer than standard delivery estimates.

Shipping Methods and Carriers

We work with trusted shipping carriers to deliver orders safely. Depending on the destination and product type, orders may be shipped through carriers such as:

USPS
UPS
FedEx
DHL
Regional delivery partners

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Tracking updates may take 24–72 hours to appear after the package has been handed to the carrier.

Shipping Rates

We offer standard shipping for eligible domestic orders.

Shipping Method: Standard Shipping
Estimated Delivery Time: 8–16 business days
Processing Time: 1–3 business days
Cost: Free standard shipping, unless otherwise stated at checkout

There are no hidden shipping charges. Any applicable shipping cost will be clearly shown at checkout before payment is completed.

Order Tracking

Once your order ships, you will receive an email containing your tracking number and carrier details.

You may track your shipment using the tracking link provided in your email or by visiting the Track Your Order page on our website.

Please allow 24–72 hours for tracking updates to appear.

If your tracking information does not update within 5 business days, please contact us at support@artovitas.com and our support team will assist you.

Shipping Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to factors outside of our control, including:

Carrier delays
Weather conditions
High-volume shipping periods
Holiday seasons
Address verification issues
Custom packaging or handling requirements for artwork

If your order is significantly delayed, please contact our support team and we will help you check the shipment status.

Damaged Items

We take extra care when preparing artwork for shipment. However, if your item arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please email clear photos of:

The damaged item
The shipping box or packaging
The shipping label
Any visible damage to the frame, canvas, print, or artwork surface

Please send the photos to support@artovitas.com.

After reviewing the issue, we may offer a replacement, refund, or another suitable solution based on the condition of the item and order details.

Incorrect or Missing Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned due to an incorrect, incomplete, or undeliverable address, we may contact you to arrange reshipment. Additional shipping charges may apply.

Order Changes and Cancellations

You may request an order change or cancellation within 12 hours of placing your order.

After this time, your order may already be in processing, production, packaging, or shipment, and we cannot guarantee that changes or cancellations can be made.

Returns and Refunds

Our Return and Refund Policy is provided on a separate page. Please review it for return eligibility, return timeframes, and refund instructions.

Original shipping costs are non-refundable unless the return is due to our error, such as an incorrect, defective, or damaged item.

If you have any questions about shipping, tracking, delivery, or your order status, please contact us:

Artovitas
Email: support@artovitas.com
Phone: +1 (645) 208-7258
Address: 730 Arizona Avenue, Santa Monica, CA 90401, United States
Website: artovitas.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM Pacific Time