Orders & Shipping

Q: How long does shipping take?
A: Orders are processed within 5–10 business days. Standard shipping usually takes 7–15 business days, and express shipping takes 3–7 business days.

Q: Do you offer free shipping?
A: Shipping charges are calculated and displayed at checkout. You’ll see the exact cost before completing your order.

Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email with a tracking number. You can also visit our Track Order page to follow your delivery.

Q: Do you ship internationally?
A: Currently, we only ship within the United States.

Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal.

Q: Is my payment information secure?
A: Absolutely. All payments are processed with SSL encryption through trusted, PCI-compliant providers.

Returns & Refunds

Q: What is your return policy?
A: You have 30 calendar days from delivery to return most items. Customized or personalized art prints and clearance/final sale items are non-returnable.

Q: How do I return an item?
A: Contact us at support@artovitas.com to request a return. We’ll send you the steps you need to follow.

Q: When will I receive my refund?
A: Refunds are processed within 14 business days after we’ve received and inspected your return.

Q: Do you offer exchanges?
A: We only replace items that arrive defective or damaged. For other cases, you can return the item and place a new order.

Orders & Issues

Q: What if I receive a damaged or wrong item?
A: Please contact us within 48 hours of delivery with clear photos of the damage and packaging. We’ll arrange a replacement or full refund right away.

Q: Can I change or cancel my order?
A: Orders can only be modified or canceled within a short window after placing them. Please reach out to us immediately, and we’ll do our best to help.

Contact & Support

Q: How can I contact you?
A: You can email us at support@artovitas.com, call +1 (164) 520-87258, or use the form on our Contact Us page.
Business Address: 10350 S DE ANZA BLVD,CUPERTINO,CA 95014, US

Q: What are your support hours?
A: Monday – Friday, 9:00 AM – 5:00 PM (EST). We usually respond within 24 hours.

Thank you for bringing art into your home with Artovitas Shop.