FAQ

Orders & Shipping

Q: How long does shipping take?
A: Orders are usually processed within 1–3 business days. Standard delivery typically takes 7–13 business days. Total estimated delivery time is 8–16 business days.

Q: Do you offer free shipping?
A: We offer free standard shipping on eligible domestic orders unless otherwise stated at checkout.

Q: How can I track my order?
A: Once your order ships, you will receive a tracking number by email. Tracking updates may take 24–72 hours to appear.

Q: Do you ship internationally?
A: No. We currently ship within the United States only. We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations.

Payments

Q: What payment methods do you accept?
A: We accept major credit and debit cards. Available express checkout options may include Shop Pay, Google Pay, or PayPal.

Q: Is my payment secure?
A: Yes. Payments are processed through secure payment providers. Artovitas does not store your full credit card information.

Returns & Refunds

Q: What is your return policy?
A: We accept return requests within 30 days after delivery. Items must be unused, in original condition, and returned in original packaging.

Q: How do I request a return?
A: Please contact us at [support@artovitas.com](mailto:support@artovitas.com) with your order number and reason for return. We will review your request and provide return instructions if approved.

Q: When will I receive my refund?
A: Approved refunds are processed to the original payment method after we receive and inspect the returned item. Please allow 5–10 business days for the refund to appear.

Orders & Issues

Q: What if my item arrives damaged or incorrect?
A: Please contact us within 48 hours of delivery at [support@artovitas.com](mailto:support@artovitas.com) with your order number and clear photos of the item, packaging, and shipping label.

Q: Can I change or cancel my order?
A: You may request changes or cancellation within 12 hours of placing your order. After that, the order may already be processing or shipped.

Contact & Support

Q: How can I contact Artovitas?
A: You can contact us by email at [support@artovitas.com](mailto:support@artovitas.com) or by phone at +1 (645) 208-7258.

Business Address:
Artovitas
730 Arizona Avenue
Santa Monica, CA 90401
United States

Q: What are your support hours?
A: Monday–Friday, 9:00 AM–6:00 PM Pacific Time.