Refund policy

Return & Refund Policy

Thank you for shopping at Artovitas.

We want every customer to be satisfied with their purchase. Please review our return and refund policy carefully before placing your order.

Return Eligibility

We accept return requests within 30 days after the order has been delivered.

To be eligible for a return, the item must be:

Unused and in its original condition
In the original packaging
Free from damage, stains, odors, scratches, or signs of use
Returned with all included accessories, inserts, and documentation, if applicable

Items that do not meet these conditions may not be eligible for a refund.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please email us at [support@artovitas.com](mailto:support@artovitas.com) with the following information:

Your order number
A description of the issue
Clear photos of the damaged, defective, or incorrect item
Photos of the shipping box, packaging, and shipping label

After reviewing your request, we may offer a replacement, refund, or another suitable solution.

Return Process

To request a return, please contact us at [support@artovitas.com](mailto:support@artovitas.com) before sending the item back.

Please include:

Your full name
Order number
Email address used for the order
Reason for return
Photos of the item, if applicable

Once your return request is reviewed and approved, we will provide return instructions and the return address.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as a wrong, defective, or damaged item.

Original shipping costs are non-refundable unless the return is caused by our mistake.

We recommend using a trackable shipping service when returning items. Artovitas is not responsible for returned packages that are lost, damaged, or delivered to the wrong address by the carrier.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Partial Refunds

Partial refunds may be granted in certain situations, including:

Items returned with missing parts or packaging
Items not in original condition
Items damaged for reasons not caused by Artovitas
Returns received after the approved return period

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please request a return for the original item and place a new order after your return is approved.

Order Cancellations

You may request to cancel your order within 12 hours of placing it.

After this time, your order may already be in processing, production, packaging, or shipment, and we cannot guarantee cancellation.

If your order has already shipped, you may need to follow our standard return process after delivery.

Late or Missing Refunds

If you have not received your refund after approval, please first check your bank account again.

Then contact your credit card company or payment provider, as it may take additional time before the refund is officially posted.

If you have completed these steps and still have not received your refund, please contact us at [support@artovitas.com](mailto:support@artovitas.com).

If you have any questions about returns, refunds, damaged items, or order issues, please contact us:

Artovitas
Email: [support@artovitas.com](mailto:support@artovitas.com)
Phone: +1 (645) 208-7258
Address: 730 Arizona Avenue, Santa Monica, CA 90401, United States
Website: artovitas.com

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM Pacific Time